TERMS OF SERVICE

EFFECTIVE DATE: 23 AUGUST 2024

WELCOME TO P-23.CO. THIS WEBSITE IS OPERATED BY PTWENTYTHREE SDN BHD ("P-23", "WE", "US" OR "OUR").

BY ACCESSING OUR WEBSITE, BROWSING OUR PRODUCTS OR PLACING AN ORDER, YOU AGREE TO THESE TERMS OF SERVICE. PLEASE READ THEM CAREFULLY BEFORE USING OUR WEBSITE.

 

1. GENERAL CONDITIONS

THESE TERMS OF SERVICE APPLY TO ALL VISITORS, CUSTOMERS AND OTHER USERS OF P-23.CO.

WE RESERVE THE RIGHT TO UPDATE, MODIFY OR REPLACE ANY PART OF THESE TERMS BY PUBLISHING AN UPDATED VERSION ON OUR WEBSITE. YOUR CONTINUED USE OF THE WEBSITE AFTER CHANGES ARE PUBLISHED CONSTITUTES ACCEPTANCE OF THE REVISED TERMS, TO THE EXTENT PERMITTED BY LAW.

 

2. PRODUCTS AND AVAILABILITY

P-23 MAKES REASONABLE EFFORTS TO DISPLAY PRODUCT DESCRIPTIONS, IMAGES, COLOURS, SIZING AND OTHER DETAILS ACCURATELY.

ACTUAL PRODUCT APPEARANCE MAY VARY SLIGHTLY DUE TO LIGHTING, SCREEN SETTINGS, MATERIALS OR MANUFACTURING PROCESSES. SUCH VARIATIONS DO NOT AUTOMATICALLY CONSTITUTE DEFECTS.

ALL PRODUCTS ARE SUBJECT TO AVAILABILITY. WE RESERVE THE RIGHT TO LIMIT QUANTITIES, DISCONTINUE PRODUCTS OR CORRECT GENUINE LISTING ERRORS, SUBJECT TO APPLICABLE LAW AND ANY EXISTING OBLIGATIONS TO CUSTOMERS.

 

3. PRICING AND PAYMENT

ALL PRICES AND APPLICABLE CHARGES WILL BE DISPLAYED AT CHECKOUT BEFORE AN ORDER IS COMPLETED.

PRICES, PROMOTIONS AND PRODUCT AVAILABILITY MAY CHANGE WITHOUT PRIOR NOTICE. CHANGES WILL NOT AFFECT AN ORDER ALREADY ACCEPTED EXCEPT WHERE PERMITTED BY LAW OR WHERE CORRECTION IS NECESSARY TO ADDRESS A GENUINE ERROR. IN SUCH CASES, WE WILL TAKE APPROPRIATE STEPS TO NOTIFY THE CUSTOMER.

ORDERS MAY BE SUBJECT TO PAYMENT VERIFICATION. WE RESERVE THE RIGHT TO INVESTIGATE OR DECLINE SUSPECTED FRAUDULENT TRANSACTIONS AND TO CANCEL ORDERS WHERE PERMITTED BY LAW.

 

4. ORDERS AND ORDER ACCEPTANCE

SUBMITTING AN ORDER CONSTITUTES AN OFFER TO PURCHASE THE SELECTED PRODUCTS.

AN ORDER CONFIRMATION EMAIL ACKNOWLEDGES RECEIPT OF YOUR ORDER BUT DOES NOT NECESSARILY CONSTITUTE FINAL ACCEPTANCE. WE RESERVE THE RIGHT TO CANCEL OR DECLINE AN ORDER WHERE NECESSARY DUE TO STOCK DISCREPANCIES, PRICING ERRORS, SUSPECTED FRAUD, PAYMENT ISSUES OR OTHER LEGITIMATE REASONS, SUBJECT TO APPLICABLE LAW.

WHERE PAYMENT HAS BEEN COLLECTED FOR AN ORDER THAT WE SUBSEQUENTLY CANCEL, ANY APPLICABLE REFUND WILL BE PROCESSED IN ACCORDANCE WITH THE LAW AND OUR REFUND POLICY.

 

5. ALL SALES FINAL

ALL PURCHASES ARE FINAL. WE GENERALLY DO NOT ACCEPT RETURNS, EXCHANGES OR REFUNDS FOR CHANGE OF MIND, INCORRECT SIZE SELECTION OR PERSONAL PREFERENCE.

THIS POLICY DOES NOT EXCLUDE REMEDIES FOR DEFECTIVE, MISDESCRIBED OR OTHERWISE NON-COMPLIANT PRODUCTS WHERE REQUIRED BY APPLICABLE LAW.

PLEASE REFER TO OUR REFUND POLICY FOR DETAILS ON REPORTING DEFECTS AND PROVIDING SUPPORTING EVIDENCE, INCLUDING AN UNBOXING VIDEO.

 

6. SHIPPING AND DELIVERY

SHIPPING METHODS, APPLICABLE FEES AND ESTIMATED DELIVERY TIMES WILL BE COMMUNICATED AT CHECKOUT OR THROUGH RELEVANT ORDER INFORMATION.

DELIVERY ESTIMATES ARE NOT GUARANTEED UNLESS EXPRESSLY STATED OTHERWISE. P-23 IS NOT RESPONSIBLE FOR DELAYS CAUSED BY CIRCUMSTANCES BEYOND OUR REASONABLE CONTROL, SUBJECT TO APPLICABLE LAW.

CUSTOMERS ARE RESPONSIBLE FOR PROVIDING ACCURATE DELIVERY INFORMATION. ANY ADDITIONAL CHARGES ARISING FROM INCORRECT DELIVERY DETAILS OR FAILED DELIVERY ATTEMPTS WILL BE HANDLED IN ACCORDANCE WITH OUR SHIPPING POLICY AND APPLICABLE LAW.

 

7. INTELLECTUAL PROPERTY

ALL CONTENT ON P-23.CO, INCLUDING BRAND NAMES, LOGOS, SIGNATURE SHAPES, PRODUCT DESIGNS, PHOTOGRAPHS, GRAPHICS, WRITTEN CONTENT AND OTHER MATERIALS, IS OWNED BY OR LICENSED TO PTWENTYTHREE SDN BHD, UNLESS OTHERWISE STATED.

YOU MAY NOT REPRODUCE, DISTRIBUTE, MODIFY, PUBLISH, COMMERCIALLY EXPLOIT OR OTHERWISE USE OUR INTELLECTUAL PROPERTY WITHOUT PRIOR WRITTEN PERMISSION, EXCEPT WHERE PERMITTED BY LAW.

NOTHING IN THESE TERMS TRANSFERS OWNERSHIP OF ANY P-23 INTELLECTUAL PROPERTY TO YOU.

 

8. ACCEPTABLE USE

YOU AGREE NOT TO:

  • USE OUR WEBSITE FOR UNLAWFUL, FRAUDULENT OR UNAUTHORISED PURPOSES.

  • ATTEMPT TO INTERFERE WITH THE SECURITY, OPERATION OR FUNCTIONALITY OF THE WEBSITE.

  • INTRODUCE MALICIOUS CODE, AUTOMATED ATTACKS OR OTHER HARMFUL TECHNOLOGIES.

  • COPY, SCRAPE OR EXPLOIT WEBSITE CONTENT FOR COMMERCIAL PURPOSES WITHOUT PERMISSION.

  • SUBMIT FALSE INFORMATION OR IMPERSONATE ANOTHER PERSON.

WE MAY RESTRICT OR SUSPEND ACCESS WHERE REASONABLY NECESSARY TO PROTECT OUR WEBSITE, CUSTOMERS OR BUSINESS, SUBJECT TO APPLICABLE LAW.

 

9. THIRD-PARTY SERVICES AND LINKS

OUR WEBSITE MAY USE THIRD-PARTY SERVICES FOR PAYMENTS, ANALYTICS, MARKETING, LOGISTICS AND OTHER FUNCTIONS. YOUR USE OF THOSE SERVICES MAY BE SUBJECT TO THE RELEVANT THIRD PARTY'S TERMS AND PRIVACY POLICIES.

WE ARE NOT RESPONSIBLE FOR THE INDEPENDENT POLICIES OR PRACTICES OF THIRD PARTIES, EXCEPT TO THE EXTENT REQUIRED BY APPLICABLE LAW.

 

10. LIMITATION OF LIABILITY

TO THE EXTENT PERMITTED BY APPLICABLE LAW, P-23 SHALL NOT BE LIABLE FOR INDIRECT OR CONSEQUENTIAL LOSSES ARISING FROM THE USE OF OUR WEBSITE OR SERVICES WHERE SUCH LIABILITY MAY LAWFULLY BE EXCLUDED.

NOTHING IN THESE TERMS EXCLUDES OR LIMITS LIABILITY THAT CANNOT LAWFULLY BE EXCLUDED OR LIMITED, INCLUDING APPLICABLE STATUTORY CONSUMER RIGHTS AND REMEDIES.

 

11. INDEMNIFICATION

TO THE EXTENT PERMITTED BY LAW, YOU AGREE TO BE RESPONSIBLE FOR LOSSES, CLAIMS OR REASONABLE EXPENSES ARISING DIRECTLY FROM YOUR UNLAWFUL USE OF OUR WEBSITE OR YOUR MATERIAL BREACH OF THESE TERMS.

THIS PROVISION DOES NOT APPLY TO THE EXTENT THAT A LOSS RESULTS FROM OUR OWN BREACH OF LAW OR OTHER CIRCUMSTANCES FOR WHICH WE REMAIN LEGALLY RESPONSIBLE.

 

12. PRIVACY

YOUR USE OF P-23.CO IS ALSO SUBJECT TO OUR PRIVACY POLICY, WHICH EXPLAINS HOW WE COLLECT, USE AND PROTECT PERSONAL INFORMATION.

 

13. GOVERNING LAW

THESE TERMS OF SERVICE ARE GOVERNED BY THE LAWS OF MALAYSIA.

ANY DISPUTES SHALL BE HANDLED BY THE COURTS OR OTHER COMPETENT AUTHORITIES WITH JURISDICTION UNDER APPLICABLE MALAYSIAN LAW. NOTHING IN THIS SECTION REMOVES ANY MANDATORY RIGHTS AVAILABLE TO CONSUMERS UNDER APPLICABLE LAW.

 

14. SEVERABILITY

IF ANY PROVISION OF THESE TERMS IS FOUND TO BE INVALID OR UNENFORCEABLE, THE REMAINING PROVISIONS SHALL CONTINUE TO APPLY TO THE EXTENT LEGALLY PERMISSIBLE.

 

15. CONTACT INFORMATION

FOR QUESTIONS REGARDING THESE TERMS OF SERVICE, PLEASE CONTACT:

PTWENTYTHREE SDN BHD
GENERAL ENQUIRIES: INFO@P-23.CO
CUSTOMER SUPPORT: SUPPORT@P-23.CO
WEBSITE: P-23.CO