SHIPPING POLICY

ORDER PROCESSING

ORDERS PLACED THROUGH P-23.CO ARE SUBJECT TO PAYMENT VERIFICATION AND STOCK AVAILABILITY.

ORDERS ARE GENERALLY PROCESSED WITHIN THE TIMEFRAME STATED AT CHECKOUT OR COMMUNICATED BY P-23. PROCESSING TIMES MAY VARY DURING LAUNCHES, LIMITED RELEASES, PROMOTIONAL PERIODS, PUBLIC HOLIDAYS OR OTHER PERIODS OF HIGH ORDER VOLUME.

ORDERS ARE NOT CONSIDERED DISPATCHED UNTIL THEY HAVE BEEN HANDED OVER TO THE SHIPPING CARRIER.

SHIPPING METHODS AND DELIVERY ESTIMATES

AVAILABLE SHIPPING METHODS, APPLICABLE CHARGES AND ESTIMATED DELIVERY TIMES WILL BE DISPLAYED AT CHECKOUT WHERE AVAILABLE.

DELIVERY ESTIMATES ARE PROVIDED AS A GUIDE AND ARE NOT GUARANTEED UNLESS EXPRESSLY STATED OTHERWISE. ACTUAL DELIVERY TIMES MAY VARY DEPENDING ON THE DESTINATION, CARRIER OPERATIONS, CUSTOMS CLEARANCE AND CIRCUMSTANCES BEYOND OUR CONTROL.

ORDER TRACKING

WHERE TRACKING IS AVAILABLE, TRACKING DETAILS WILL BE PROVIDED ONCE YOUR ORDER HAS BEEN DISPATCHED.

CUSTOMERS ARE RESPONSIBLE FOR ENSURING THAT THEIR SHIPPING ADDRESS, CONTACT NUMBER AND OTHER DELIVERY INFORMATION ARE ACCURATE AND COMPLETE AT CHECKOUT.

SHIPPING ADDRESS AND FAILED DELIVERIES

PLEASE REVIEW YOUR DELIVERY DETAILS CAREFULLY BEFORE COMPLETING YOUR PURCHASE.

IF YOU IDENTIFY AN ERROR AFTER PLACING YOUR ORDER, CONTACT SUPPORT@P-23.CO IMMEDIATELY. WE CANNOT GUARANTEE THAT AN ADDRESS OR ORDER DETAIL CAN BE CHANGED ONCE PROCESSING HAS BEGUN OR THE PARCEL HAS BEEN DISPATCHED.

ADDITIONAL SHIPPING CHARGES MAY APPLY TO REDELIVERY ARISING FROM AN INCORRECT ADDRESS, AN UNSUCCESSFUL DELIVERY OR OTHER CIRCUMSTANCES ATTRIBUTABLE TO THE CUSTOMER, WHERE PERMITTED BY LAW.

LOST, DELAYED OR DAMAGED PARCELS

IF YOUR PARCEL IS DELAYED, APPEARS TO BE LOST OR ARRIVES DAMAGED, CONTACT SUPPORT@P-23.CO WITH YOUR ORDER NUMBER AND RELEVANT EVIDENCE.

WE WILL WORK WITH THE SHIPPING CARRIER TO INVESTIGATE THE MATTER AND DETERMINE THE APPROPRIATE NEXT STEPS.

FOR PARCELS DAMAGED DURING TRANSIT, PLEASE RETAIN THE ORIGINAL PACKAGING AND PROVIDE PHOTOGRAPHS OR AN UNBOXING VIDEO WHERE AVAILABLE.

CUSTOMS, DUTIES AND TAXES

FOR INTERNATIONAL ORDERS, CUSTOMS DUTIES, IMPORT TAXES AND OTHER DESTINATION-SPECIFIC CHARGES MAY APPLY UNLESS EXPRESSLY INCLUDED IN THE ORDER TOTAL. CUSTOMERS ARE RESPONSIBLE FOR APPLICABLE CHARGES IMPOSED BY THE DESTINATION COUNTRY, SUBJECT TO LOCAL LAW AND THE TERMS DISCLOSED AT CHECKOUT.

INTERNATIONAL DELIVERIES MAY ALSO BE SUBJECT TO CUSTOMS INSPECTIONS OR CLEARANCE DELAYS.

DELIVERY CONFIRMATION

A CARRIER'S DELIVERY CONFIRMATION MAY BE USED AS EVIDENCE THAT A PARCEL WAS DELIVERED. HOWEVER, DELIVERY CONFIRMATION DOES NOT AUTOMATICALLY RESOLVE A CLAIM INVOLVING A MISSING PARCEL, INCORRECT DELIVERY OR OTHER VERIFIED DELIVERY ISSUE.

PLEASE CONTACT OUR CUSTOMER SUPPORT TEAM IF YOU REQUIRE ASSISTANCE.

CONTACT

FOR SHIPPING-RELATED ENQUIRIES, CONTACT SUPPORT@P-23.CO AND INCLUDE YOUR ORDER NUMBER.