REFUND POLICY

ALL SALES ARE FINAL

AT P-23, EVERY PURCHASE IS CONSIDERED FINAL. WE DO NOT ACCEPT RETURNS, EXCHANGES OR REFUNDS FOR CHANGE OF MIND, INCORRECT SIZE SELECTION, PERSONAL PREFERENCE OR OTHER REASONS UNRELATED TO A PRODUCT DEFECT, EXCEPT WHERE REQUIRED BY APPLICABLE LAW.

PLEASE REVIEW THE PRODUCT DESCRIPTION, SIZING INFORMATION, COLOUR DETAILS AND OTHER RELEVANT INFORMATION CAREFULLY BEFORE PLACING YOUR ORDER.

 

DEFECTIVE OR DAMAGED ITEMS

IF YOU RECEIVE AN ITEM THAT IS DEFECTIVE OR DAMAGED UPON ARRIVAL, PLEASE CONTACT OUR CUSTOMER SUPPORT TEAM AT SUPPORT@P-23.CO.

TO HELP US ASSESS YOUR CLAIM, YOU MUST PROVIDE THE FOLLOWING:

  • YOUR ORDER NUMBER AND PROOF OF PURCHASE.
  • CLEAR PHOTOGRAPHS SHOWING THE DEFECT OR DAMAGE.
  • A CONTINUOUS, UNEDITED UNBOXING VIDEO SHOWING THE ORIGINAL SHIPPING PARCEL, ITS CONDITION BEFORE OPENING, THE OPENING PROCESS AND THE ITEM AS FIRST REVEALED.

THE UNBOXING VIDEO SHOULD CLEARLY DOCUMENT THE PARCEL AND THE CONDITION OF THE ITEM WHEN RECEIVED. CLAIMS WITHOUT SUFFICIENT SUPPORTING EVIDENCE MAY BE DIFFICULT TO VERIFY.

PLEASE REPORT ANY SUSPECTED DEFECT OR SHIPPING DAMAGE AS SOON AS POSSIBLE, PREFERABLY WITHIN 48 HOURS OF DELIVERY. THIS REPORTING PERIOD IS INTENDED TO HELP US INVESTIGATE PROMPTLY AND DOES NOT OVERRIDE ANY RIGHTS YOU MAY HAVE UNDER APPLICABLE LAW.

 

ASSESSMENT AND RESOLUTION

ALL CLAIMS WILL BE REVIEWED BY OUR TEAM. IF A PRODUCT IS CONFIRMED TO HAVE A DEFECT COVERED BY APPLICABLE LAW OR OUR POLICY, P-23 MAY OFFER AN APPROPRIATE REMEDY, WHICH MAY INCLUDE REPAIR, REPLACEMENT OR A REFUND, DEPENDING ON THE CIRCUMSTANCES AND APPLICABLE LEGAL REQUIREMENTS.

PLEASE DO NOT RETURN ANY ITEM BEFORE RECEIVING INSTRUCTIONS FROM OUR CUSTOMER SUPPORT TEAM.

 

NON-ELIGIBLE CLAIMS

THE FOLLOWING ARE GENERALLY NOT ELIGIBLE FOR REFUNDS OR EXCHANGES:

  • CHANGE OF MIND OR PERSONAL PREFERENCE.
  • INCORRECT SIZE SELECTION BY THE CUSTOMER.
  • ITEMS DAMAGED THROUGH MISUSE, IMPROPER CARE OR NORMAL WEAR AND TEAR.
  • DIFFERENCES IN COLOUR OR APPEARANCE CAUSED BY SCREEN SETTINGS OR DISPLAY CONDITIONS, WHERE THE PRODUCT IS OTHERWISE ACCURATELY DESCRIBED.
  • ITEMS ALTERED, REPAIRED OR DAMAGED AFTER DELIVERY BY THE CUSTOMER OR A THIRD PARTY.

MINOR VARIATIONS ARISING FROM MATERIALS, GARMENT CONSTRUCTION OR MANUFACTURING PROCESSES DO NOT AUTOMATICALLY CONSTITUTE DEFECTS.

 

REFUND PROCESSING

WHERE A REFUND IS APPROVED, IT WILL GENERALLY BE PROCESSED THROUGH THE ORIGINAL PAYMENT METHOD, SUBJECT TO THE PAYMENT PROVIDER'S PROCEDURES. PROCESSING TIMES MAY VARY.

NOTHING IN THIS POLICY EXCLUDES, RESTRICTS OR MODIFIES ANY CONSUMER RIGHTS OR REMEDIES THAT CANNOT LAWFULLY BE EXCLUDED UNDER MALAYSIAN LAW.

FOR ASSISTANCE, CONTACT SUPPORT@P-23.CO.