PRIVACY POLICY

EFFECTIVE DATE: 23 AUGUST 2024

PTWENTYTHREE SDN BHD ("P-23", "WE", "US" OR "OUR") RESPECTS YOUR PRIVACY AND IS COMMITTED TO HANDLING YOUR PERSONAL INFORMATION RESPONSIBLY.

THIS PRIVACY POLICY EXPLAINS HOW WE COLLECT, USE, DISCLOSE AND PROTECT PERSONAL INFORMATION WHEN YOU VISIT P-23.CO, PLACE AN ORDER, CONTACT US OR OTHERWISE INTERACT WITH OUR SERVICES.

 

  1. INFORMATION WE COLLECT

DEPENDING ON HOW YOU INTERACT WITH US, WE MAY COLLECT THE FOLLOWING INFORMATION:

  • PERSONAL AND CONTACT INFORMATION: YOUR NAME, EMAIL ADDRESS, TELEPHONE NUMBER AND BILLING OR SHIPPING ADDRESS.

  • ORDER INFORMATION: PRODUCTS PURCHASED, ORDER HISTORY, TRANSACTION DETAILS, DELIVERY STATUS AND CUSTOMER SERVICE CORRESPONDENCE.

  • PAYMENT INFORMATION: PAYMENT STATUS, TRANSACTION REFERENCES AND OTHER INFORMATION REQUIRED TO PROCESS PAYMENTS. PAYMENT CARD DETAILS MAY BE PROCESSED DIRECTLY BY OUR PAYMENT SERVICE PROVIDERS.

  • TECHNICAL INFORMATION: IP ADDRESS, BROWSER TYPE, DEVICE INFORMATION, OPERATING SYSTEM, APPROXIMATE LOCATION AND INFORMATION ABOUT HOW YOU INTERACT WITH OUR WEBSITE.

  • MARKETING PREFERENCES: YOUR SUBSCRIPTION PREFERENCES AND INTERACTIONS WITH OUR MARKETING COMMUNICATIONS.

  • OTHER INFORMATION: INFORMATION YOU VOLUNTARILY PROVIDE THROUGH FEEDBACK, ENQUIRIES, SURVEYS OR OTHER COMMUNICATIONS.

 

2. HOW WE USE YOUR INFORMATION

WE MAY USE YOUR INFORMATION TO:

  • PROCESS AND FULFIL ORDERS, PAYMENTS AND DELIVERIES.

  • PROVIDE ORDER CONFIRMATIONS, SHIPPING UPDATES AND CUSTOMER SUPPORT.

  • VERIFY TRANSACTIONS AND HELP DETECT FRAUDULENT OR UNAUTHORISED ACTIVITY.

  • OPERATE, MAINTAIN AND IMPROVE OUR WEBSITE, PRODUCTS AND SERVICES.

  • MANAGE DEFECT CLAIMS AND OTHER ORDER-RELATED MATTERS.

  • SEND MARKETING COMMUNICATIONS WHERE PERMITTED AND, WHERE REQUIRED, WITH YOUR CONSENT.

  • ANALYSE WEBSITE TRAFFIC, CUSTOMER PREFERENCES AND BUSINESS PERFORMANCE.

  • COMPLY WITH LEGAL OBLIGATIONS AND PROTECT OUR RIGHTS.

 

3. COOKIES AND SIMILAR TECHNOLOGIES

OUR WEBSITE MAY USE COOKIES, PIXELS AND SIMILAR TECHNOLOGIES TO SUPPORT ESSENTIAL WEBSITE FUNCTIONS, REMEMBER PREFERENCES, ANALYSE PERFORMANCE AND, WHERE APPLICABLE, MEASURE ADVERTISING EFFECTIVENESS.

YOU MAY BE ABLE TO MANAGE COOKIES THROUGH YOUR BROWSER SETTINGS OR THE PRIVACY CONTROLS MADE AVAILABLE ON OUR WEBSITE. DISABLING CERTAIN COOKIES MAY AFFECT WEBSITE FUNCTIONALITY.

 

4. HOW WE SHARE INFORMATION

WE MAY DISCLOSE RELEVANT INFORMATION TO THIRD PARTIES WHERE NECESSARY FOR THE PURPOSES DESCRIBED IN THIS POLICY, INCLUDING:

  • E-COMMERCE AND WEBSITE SERVICE PROVIDERS, INCLUDING SHOPIFY WHERE APPLICABLE.

  • PAYMENT PROCESSORS AND FINANCIAL SERVICE PROVIDERS.

  • SHIPPING, LOGISTICS AND DELIVERY COMPANIES.

  • WEBSITE ANALYTICS, ADVERTISING AND MARKETING SERVICE PROVIDERS.

  • PROFESSIONAL ADVISERS, AUDITORS AND LEGAL REPRESENTATIVES.

  • GOVERNMENT AUTHORITIES, REGULATORS OR OTHER PARTIES WHERE REQUIRED OR PERMITTED BY LAW.

WE DO NOT SELL YOUR PERSONAL INFORMATION AS A STANDALONE PRODUCT. WE MAY ALLOW APPROVED SERVICE PROVIDERS TO PROCESS INFORMATION ON OUR BEHALF TO SUPPORT OUR BUSINESS OPERATIONS.

 

5. INTERNATIONAL DATA TRANSFERS

SOME OF OUR SERVICE PROVIDERS MAY PROCESS OR STORE INFORMATION OUTSIDE MALAYSIA. WHERE PERSONAL INFORMATION IS TRANSFERRED INTERNATIONALLY, WE WILL TAKE STEPS REQUIRED BY APPLICABLE DATA PROTECTION LAW TO ENSURE THE TRANSFER IS HANDLED APPROPRIATELY.

 

6. DATA RETENTION

WE RETAIN PERSONAL INFORMATION ONLY FOR AS LONG AS REASONABLY NECESSARY FOR THE PURPOSES FOR WHICH IT WAS COLLECTED, INCLUDING ORDER FULFILMENT, CUSTOMER SERVICE, RECORD KEEPING, DISPUTE RESOLUTION AND LEGAL COMPLIANCE.

WHEN INFORMATION IS NO LONGER REQUIRED, WE WILL TAKE APPROPRIATE STEPS TO DELETE IT, ANONYMISE IT OR SECURELY DISPOSE OF IT, SUBJECT TO APPLICABLE LEGAL REQUIREMENTS.

 

7. DATA SECURITY

WE IMPLEMENT REASONABLE TECHNICAL AND ORGANISATIONAL MEASURES TO PROTECT PERSONAL INFORMATION AGAINST UNAUTHORISED ACCESS, DISCLOSURE, ALTERATION, LOSS OR MISUSE.

HOWEVER, NO METHOD OF ELECTRONIC TRANSMISSION OR STORAGE CAN BE GUARANTEED TO BE COMPLETELY SECURE.

 

8. YOUR RIGHTS AND CHOICES

SUBJECT TO APPLICABLE LAW, YOU MAY HAVE THE RIGHT TO REQUEST ACCESS TO YOUR PERSONAL INFORMATION, REQUEST CORRECTION OF INACCURATE INFORMATION, WITHDRAW CONSENT WHERE PROCESSING RELIES ON CONSENT, OR EXERCISE OTHER APPLICABLE DATA PROTECTION RIGHTS.

YOU MAY ALSO UNSUBSCRIBE FROM MARKETING EMAILS USING THE UNSUBSCRIBE LINK PROVIDED IN THE COMMUNICATION. TRANSACTIONAL MESSAGES RELATING TO AN EXISTING ORDER MAY STILL BE SENT WHERE NECESSARY.

TO SUBMIT A PRIVACY-RELATED REQUEST, CONTACT INFO@P-23.CO.

 

9. THIRD-PARTY WEBSITES

OUR WEBSITE MAY CONTAIN LINKS TO THIRD-PARTY WEBSITES OR SERVICES. WE ARE NOT RESPONSIBLE FOR THE PRIVACY PRACTICES OF THOSE THIRD PARTIES. WE ENCOURAGE YOU TO REVIEW THEIR PRIVACY POLICIES BEFORE PROVIDING PERSONAL INFORMATION.

 

10. CHILDREN'S PRIVACY

OUR WEBSITE IS NOT INTENDED TO KNOWINGLY COLLECT PERSONAL INFORMATION FROM CHILDREN IN CIRCUMSTANCES WHERE SUCH COLLECTION IS NOT PERMITTED BY LAW. WHERE NECESSARY, WE WILL TAKE APPROPRIATE STEPS TO ADDRESS INFORMATION COLLECTED IN SUCH CIRCUMSTANCES.

 

11. CHANGES TO THIS POLICY

WE MAY UPDATE THIS PRIVACY POLICY FROM TIME TO TIME TO REFLECT CHANGES IN OUR PRACTICES, SERVICES OR LEGAL REQUIREMENTS. THE UPDATED VERSION WILL BE PUBLISHED ON P-23.CO WITH A REVISED DATE WHERE APPROPRIATE.

 

12. CONTACT US

FOR QUESTIONS, REQUESTS OR CONCERNS REGARDING THIS PRIVACY POLICY, PLEASE CONTACT:

PTWENTYTHREE SDN BHD
GENERAL ENQUIRIES: INFO@P-23.CO
CUSTOMER SUPPORT: SUPPORT@P-23.CO
WEBSITE: P-23.CO

THIS POLICY IS INTENDED TO OPERATE IN ACCORDANCE WITH APPLICABLE MALAYSIAN PERSONAL DATA PROTECTION LAWS.